Overview
Please review these policies carefully as they are the terms of sale that govern your purchases at uSmartMall.com. They set out your rights and obligations with respect to your purchases, including important limitations and exclusions. Your placement of an order at uSmartmall.com constitutes your agreement that these policies apply to the order, so be certain you understand them before you place your order.
Return Policy For Refund
Customers can return products for a refund within 30 days for Free Shipping, 20 days for UPS, DHL, and Fedex users after the invoice date. In addition, customers are responsible for the return shipping fee. returned to uSmartMall.com for refund are subject to a 20% restocking fee (NO EXCEPTIONS).
We can not accept the following items for a refund:
•The reason of returning is caused by customer error.
•The returned product is not in its original condition.
•You refusing to pay the customs clearance fee.
•You preparing the wrong clearance documents.
•You placing a wrong order.
•You provided is incorrect shipping address.
Get damaged items
When you (buyer) get the package, if you find the item is damaged (cracked) in appearance, immediately contact the carrier and us. If the item does not work , please take photos of the item including package and send us the photos by email, please contact us within 7 days after receipt of package. Once the case is clarified, we will resend you a good item.
In this case, please kindly provide us with proofs as below:
The photos or video of the defective item(s)
The photos, video or screenshot showing the malfunction of the defective item(s)
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Shipping returns
To return your product, please contace us first Email: [email protected].
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Need help?
Contact us [email protected] for questions related to refunds and returns.