Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
For Free shipping, it usually takes between 7 to 15 business days for orders to arrive after they have been processed.If you choose Premium Shipping (DHL, UPS, or FedEx)delivery times are typically faster, ranging from 3 to 7 business days after processing.
To create an account, please follow these steps:
Visit our website and locate the “Sign Up” or “Create Account” button. This is typically located in the top right corner of the homepage.
Click on the “Sign Up” or “Create Account” button. You will be directed to a registration page.
Fill out the registration form with your personal information, including your name, email address, and a password of your choice.
After completing the form, click on the “Submit” or “Create Account” button to create your account.
Log in to your account on our website.
Navigate to your account settings or dashboard. This is usually accessible by clicking on your name or profile icon in the top right corner of the homepage.
Look for the “Shipping Address” or “Address Book” section within your account settings.
For our customers’ payment security, we will not save your credit card information.
No sales tax charged.
In fact, we can ship to any country, please contact our sales for details.If the system shows that it cannot be delivered to your country
If you need to swap an item
Returns and Exchanges
If you receive the wrong product, please notify us immediately. This may require you to provide relevant pictures or videos.
When you (buyer) get the package, if you find the item is damaged (cracked) in appearance, immediately contact the carrier and us. If the item does not work , please take photos of the item including package and send us the photos by email, please contact us within 7 days after receipt of package. Once the case is clarified, we will resend you a good item.
Before returning the item, please contact our sales team. Email: [email protected]
Email Or Call
If we have not shipped yet, please notify us of any changes. Once shipped, the address cannot be changed, and any consequences resulting from this will be the buyer’s responsibility.
You can cancel your order before we ship it, and this will not incur any charges. If it has already been shipped, there will be a return fee.
Pre-ordering sold-out products is available.